The system requires that the cleared items must have appeared on a hard copy statement once. Therefore if you wish to send a statement to the customer showing only outstanding items to be paid, you must in effect print a hard copy twice with the 'clear paid items' box checked. 

Yes! Firstly the system will always display a warning message if the operator was to enter a transaction date that was more that 1 year from the system date. In addition it is possible to implement a 'Date Deviation' through the Setup/Default Company Parameters which restricts a transaction date being entered outside of a pre-determined range e.g. 30 days.

 It is only possible to use the modify lines facility on a Manually Raised Invoice. This error will be displayed if the Invoice was generated through Document Invoicing Control.

By highlighting the particular cell where a breakdown of the transactions is required and 'right clicking' the mouse, you are then able to select 'Show Transactions' (keyboard shortcut Ctrl T) to display all transactions. Furthermore you are able to 'drag and drop' this information into a spreadsheet to analyse.

Check that the document has been printed and if necessary also 'Authorised'. 

 It is possible to achieve this by using the 'Document Groups' facility within the Setup menu option. You may specify a template to be part of a group and then assign this group to the accounts of a particular company.

You are able to cut and paste the error dialogue to enable you to email the error directly to the Support department. Alternatively you can print the error and fax it to us on 01784 460806. Please provide details of how the error occurred in all instances.

This option can only be used if the sum of the outstanding invoices is exactly equal to the selected cash. 

The customer account will need to have an EC country code selected in relation to the delivery address. The individual transaction line will also require a CCCN number (customer commodity code number) against the Product code.

Check under Authorise and Re-distribute as to whether they have a status of “on hold” or “pending”. This would prevent them from being available for allocation.

Click on the options tab and ensure that the filter options are not excluding the invoices.

No, you are able to add new accounts ‘on-the-fly’.

 Firstly ensure that the ‘Speedbar’ is visible under the Window menu option. Then right click on the bar and configure. You can now drag and drop menu icons on to the Speedbar.

By reducing the number of ‘Account Browse details’ checked, within the User Parameters in Sales Ledger Parameters Setup.

Yes, unless they have had any transactions posted to them, in which case from within setup, use Accounts/Company Setup to exclude that account from your company.

 Press Ctrl + O, which is the keyboard shortcut.